Royal Mail Fee2Pay
The Royal Mail fee2pay system is grossly unfair to the recipient of underpostage letters and parcels. Why should we pay a fine to receive what may well be junk mail!
There has to be a fairer way for them to recover their so called costs, although what was wrong with the tried and tested previous method eludes me.
It seems no more than a scam to extract money out of the curious and innocent recipient of such mail.
Enforceable address of sender on the reverse and required standard size envelopes is a much fairer method if there is indeed a major problem with mail costing.
I have paid for countless cards, that are on average, should have paid 10 pence more than the sender did? The problem is, that Royal Mail Plc is both Judge and Jury in deciding if the mail is 10 pence over. The "Handling Charge" of 100 pence (£1), is a 1,000 percent, on average "fine", I and you are having to pay, to receive, what might be advertising? Or mail from a Long Lost Relative? We do not know, so many of us pay and do not fully realize the "Crimes", these Senior Directors Decisions are making at our expense. My late Grandfather served the Public, in what was a Public Service. As he did as a Second World War Veteran too. What we have now, is just a small example of the less than 1 percent of our society enriching themselves on the over taxed and under served majority. While they do not pay their taxes (see HSBC Case on BBC Panarama, etc), we see our services like Libraries close. We need to smell the coffee and stop this elite turning us back to a time when the majority lived in destitution and ignorance, while a small elite ruled in a World were slavery was acceptable. If you cant see it? Just look at the growing Food Banks, Low Pay, Loan Shops, Slaves, and our Elite paying themselves 300 times what we are paid, and not paying their taxes either, and its back to Dickensian ethics, here we come.
keep my mail, send it back and tell the sender to pay the full amount. I dont know who or where its from so i am not paying your £1 fine
I received a card dated 31/01/2015 requesting an undercharge of 0.11 pence along with a handling fee of £1.00 before the Royal Mail establishment will release whatever they are holding be it a letter or parcel, info not given! This surmounts to Ransom and Blackmail, let alone a fraudulent use of intimidation to earn monies they are not entitled to! Firstly, I did not post this letter, so why should I be made to pay it? Secondly, Royal Mails job is to deliver, so why should I pay a handling fee when this is their whole purpose of existence? Thirdly, I do not get given a choice whether I want to pay for this item,they will only release item on payment received, whether you go to the delivery office in person, use their internet access to pay or ring the ? Totally unjust and unfair to the recipient. Lastly, for all those that the fees do not get paid and I evidence of sender, what happens to those letters or parcels? Do they raffle these off for the perks of Royal Mail? Exactly how much money do Royal Mail make on these fees which quite frankly should be illegal? Also, the Royal charter was given to the original company, this title should have been removed on the breakup of this service! This company is run fraudulently and act like Bully Boys!
How can Royal Mail justify a £1 handling fee ? For doing what ?I I am told this is a card that has not got the full postage on it, so an extra 53p for that. The very least Royal Mail can do is to tell us where the letter or packet has come from ( do something for their handling fee! ).
I have had several of these cards and they have simply been due to an embossed greetings card! I ignore them now. I am sure there has to be a better way than this present method.
Ordered an item off ebay which was stated as free postage. I had a card put through my door from the Post Office informing me that I had to pay £2.74 to receive my goods.
I agree that it is very unfair to charge the recipient with the underpayment on a letter that not expected and is from an unknown sender,it shouldm be returned to sender or disposed of.
I have just received a demand addressed to a david david ( so good they named me twice?!) for £18.72 for something with a customs charge. I phoned them and they wont tell me what it is, but I aint ordered anything from abroad, I dont think? Hmmm. Off to the sorting office tomorrow to ask them to show me whatever this is at the window.
Derek Sykes commented
This is just another rip-off by the seriously incompetent Royal Mail. I have THREE ffe to pays in the last month. Time for an end to this scam!
It is penalising an innocent party. Where else is it right to pay a fine for something that you haven't done? And there's no sense of proportion. I've just received one for an 11p underpayment! I presume the company think that 11p is an excellent return for reduced customer satisfaction.
I agree with Mandy Brown,the mail could be advertising .
agree - some sort of way of identifying who it's from would be useful. it always annoys me when i get them. i would suggest privatising royal mail, except then redirection etc would no longer work and there would be competing mail vans all getting in each other's way
I agree totally. They put so much demand info on the card; surely they could at least include the postal area from which it is from. That might give us some clue as to whether or not we want it.
As to the form that one is required to fill in at www.royalmail.com/fee2pay, words fail me. Before retirement I was a teacher/author/lecturer on computer technology, and I have NEVER seen anything so incompetent.
Here is a tip to the student who compiled this page - some folks do not have a mobile phone, OK?
To have your input page hold up because a mobile number is not inserted shows a lack of initiative and imagination.
The letter inadequately stamped - send it back, or stuff it up your jumper.
Mandy Brown commented
I have to pay for a letter I got send from a friend who paid postage in the Post Office. I don't see why I need to pay a £1.50 handling fee. Surely they can find another a more fairer way of making money. This is unjust & totally uncalled for
I had no indication on the card that mthe letter/parcel was addressed to me. I tried to pay via web site but fond this impossible. I am farily conversent with the internet. Has anyone else experienced this problem. I shal have to go the office to collect. Im hopem it is not junk mail - there is not indication of sender.
The £1.handling fee is a JOKE!!!!!.....Come on Royal Mail......wasn't the MASSIVE jump in stamp prices not ripping the public off enough?!?!?!?!?!?!!?
I, like most of the country, am pi**ed off with it all, and won't be using RM if I don't have to!!!